Replacement Policy
In our effort at Ghurra to satisfy our customers, we provide a clear and easy replacement policy, in accordance with the regulations of the Ministry of Commerce in the Kingdom of Saudi Arabia.
Replacement
Replacement is only available within 24 hours from the date of receiving the order.
There are no final refunds, as the sizes are clearly explained to the customer before completing the purchase.
Replacement Request Mechanism
Please contact the customer service team within the specified period via one of the following channels:
WhatsApp: +966507936863
Email:
[email protected]
Providing us with the following information:
Order number
Reason for replacement
Replacement Conditions
The product must be in its original condition and not used.
The product must contain all original tags and labels, not removed or damaged.
The product must be wrapped in the original packaging.
The customer bears the full shipping cost.
After issuing the shipping label by Ghurra, the customer must deliver the product to the nearest branch of the designated shipping company.
Important Notes
Products that have been used or do not meet the replacement conditions cannot be replaced.
Ghurra reserves the right to refuse the replacement request if the above conditions are not met.
